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GENERAL TOUR INFORMATION
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INCLUDED
Hotels as indicated in the itinerary • first day welcome orientation • introductions and briefing • nights on board the GrandLuxe Rail Train as indicated in the itinerary • farewell
reception on the train • all meals as described in the brochure • soft drinks and house wine with dinner on board the train • all excursions and other group activities as described in the brochure •
complete program of lectures and presentations • qualified tour managers throughout the trip • baggage handling • gratuities to local guides, escorts and drivers • amenities package • live entertainment
on train.
NOT INCLUDED
Airfare and taxes • accident / baggage / cancellation insurance • airport or hotel transfers • personal expenses such as laundry, telephone, fax charges and taxis •
liquor • traditional gratuities to train staff (approximately $15 per person, per day).
EARLY BOOKING SAVINGS
Early booking savings are available by booking at least 180 days prior to the departure date.
PRICE GUARANTEE
GrandLuxe Rail's price guarantee means that the earlier you buy, the more you save. We guarantee that for the dates of your specific trip, the per person "early booking" savings will be the best offer available. These savings are based on buying 180 days prior to the departure date, as presented in this brochure. If we sell your vacation date at a later time with further discounts, we guarantee we will offer you the better price! This guarantee assures you that planning your vacation will be carefree — so buy early and save!
RESERVATIONS / INITIAL DEPOSIT
To reserve your place on a GrandLuxe Rail program, please contact your travel agent or call GrandLuxe Rail toll-free at (800) 320-4206. A deposit
of $500 per person is required within 7 days of making your reservation. Please make checks payable to GrandLuxe Rail and indicate your trip name, departure date and reservation number. GrandLuxe Rail
also accepts most major credit cards. Booking made 60 days or less require payment within 24 hours.
FINAL PAYMENT
Final payment is due 60 days prior to departure. GrandLuxe Rail accepts most major credit cards.
CANCELLATION, REFUNDS & TRANSFER FEES
Deposits are refundable, less a $250 per person cancellation fee, until 60 days prior to departure. Less than 60 days prior to departure, no refunds
can be made (including, but not limited to, additional components such as hotel nights, airfare and optional tours). "Name changes" are considered a cancellation and applicable fees and / or penalties
apply. GrandLuxe Rail highly recommends travel protection for its passengers. (Purchased Travel Protection premiums are non-refundable.) GrandLuxe Rail has many contractual and financial commitments with hotel properties, transport operators, guiding services and restaurants. Due to these commitments and the costly charges that result from cancellations and / or transfers from passengers, the full cancellation penalty will apply regardless of the reason, or whether the booking is transferred to another tour departure. Cancellation and applicable penalty will be based on the date that the notice is received in the GrandLuxe Rail office.
CANCELLATION BY GRANDLUXE RAIL
If a journey is canceled by GrandLuxe Rail because of extraordinary conditions, all monies paid to GrandLuxe Rail will be refunded in full. GrandLuxe Rail cannot
accept responsibility for any other expenses incurred in preparing for the journey, including non-refundable airline tickets not purchased through GrandLuxe Rail.
TRAVEL PROTECTION
GrandLuxe Rail understands
the value of your vacation investment and strongly recommends the purchase of travel protection to safeguard and enhance your experience. The GrandLuxe Rail Travel Protection Plan provides benefits for
Trip Cancellation and Interruption, Travel Delay, Medical Expenses, Baggage Loss, Baggage Delay, Emergency Medical Evacuation and 24 hour travel assistance services. You will receive a full description
of benefits, terms and conditions with your Preliminary Documents Package. Please review this document carefully. If you purchase the plan within 7 days of your initial trip deposit, and are medically
able to travel on the date of your purchase, the Pre-Existing Condition Exclusion will be waived. We add the cost of this plan in your initial reservation. Simply pay
the total to participate. If the Travel Protection is not paid with deposit, it will be removed from your reservation. However, you may purchase the Travel Protection at any time, but the pre-existing
waiver is not valid. (Purchased Travel Protection premiums are non-refundable.)
ELIGIBILITY & MOBILITY
We consider these trips mildly physical programs, involving some walking, stair
climbing and elevations over 8,000 feet. Life on the train is relaxed and casual. All members of the trip are expected to be in good health and able to either walk on own or with the assistance of
a traveling companion, and enjoy traveling as part of a group. Please advise us of any special medical or dietary conditions.
ADA POLICY
The GrandLuxe Rail Train was refurbished before the American's with Disabilities Act; and therefore, it does not comply with ADA standards. Certain safety regulations affecting the design of the train may cause difficulty for persons with limited mobility. The
carriages cannot accommodate wheelchairs or walkers. The hallways in the sleeping carriages are 24 inches wide, and doorways leading into the cabins are 18 inches wide.
Wheelchairs for off train tours must be collapsible and stored in passenger's cabin. Motorized scooters are not permitted due to limited storage availability.
SMOKING POLICY
Smoking is limited
to vestibule areas only. Smoking is not permitted in the train's sitting, dining or sleeping carriages or on any motor coaches.
CHILDREN'S FARES
We welcome children, ages 8 and older, on board
the train. Children, ages 8-17, will receive a 50% discount off the published fares, when sharing a cabin with two (2) full fare adults. A 25% discount, off the published fare, will be given to children
8-17 if sharing a cabin with one (1) full fare adult.
LUGGAGE POLICY
GrandLuxe Rail assumes the responsibility for baggage and personal belongings only while being handled by company employees and up to a limit of $1,000 per passenger. GrandLuxe Rail is
not responsible for baggage and personal belongings of passengers in all other instances including when the baggage and personal belongings are accompanying passengers while they are on tour or in hotels
/ lodges offered in conjunction with the train passage.
CURRENCY
Fares are quoted per person, based on double occupancy, except for Single Sleeper, and are payable in U.S. dollars.
PHOTOGRAPHY / VIDEOGRAPHY
GrandLuxe Rail reserves the right to take photographs or film during the operation of any tour and while on the train. These photographs or film may be used in the future by GrandLuxe Rail for the use of promotional materials. By booking a reservation with GrandLuxe Rail,
passengers agree to allow their image to appear in such photographs or film. Passengers who prefer that their image not be used are asked to notify the tour leader at the commencement of their tour, once
on the train.
SPECIAL DIETS
Special diets should be specified either at the time of booking and/or on the Personal and Health Information Forms included in your Preliminary Document Package in
order that we may do all that is possible to accommodate your request.
OPTIONAL TOUR DISCLAIMER
Excursions, transportation and other services arranged for GrandLuxe Rail passengers on optional tours are provided by independent contractors, not GrandLuxe Rail, as further defined in your Passage Agreement. GrandLuxe Rail acts as an agent only with respect to these optional services; it does not control or operate and is not responsible for actions of the operators providing the services. Tickets for these optional services and refunds, therefore, are subject to the terms and conditions set forth by these operators. GrandLuxe Rail passengers using the optional services agree that GrandLuxe Rail is not liable for any loss, death, injury or other damage to person or property arising out of or in any way connected with the optional services. Passengers should carefully read and understand the terms and conditions of the optional services provided by the independent contractors.
EXTREME CIRCUMSTANCES:
In the event of an act of God, war (declared or undeclared), terrorism, accident, natural disaster, outbreak of disease, or other event circumstances beyond our control
that contributes to or results in cancellation rates above our historical cancellation rates in the absence of such event or occurrence, GrandLuxe Rail reserves the right to issue a credit to you in lieu of a money-back refund, applicable to a future GrandLuxe Rail journey.
RESPONSIBILITY
GrandLuxe Rail and its affiliates act only as an agent for the passenger with respect to transportation and hotels, and exercise every care possible. However, we can assume no liability for injury, damage, delay, loss, accident or irregularity in connection with the services of any airplane, ship, motorcoach, train or other conveyance used in carrying out the arrangements of the tour. We cannot accept responsibility for losses or additional expenses due to delay or changes in air or other services, sickness, weather, strike, war, quarantine, acts of God, or other causes beyond our control. All such losses or expenses will have to be borne by the passenger, as tour rates provide for arrangements only for the time stated. We reserve the right to make alterations to this published itinerary. GrandLuxe Rail reserves the right to cancel the tour prior to departure, in which case the entire payment will be refunded without further obligation on our part. The right is also reserved to decline to accept or to decline to retain any person as a member of the tour. No refund will be made for the unused portion of any tour. The price of the program is based on tariffs and rates in effect in April 2006 and is subject to change. Any tariff, exchange rate or fuel surcharge will be passed on to the participants.
PASSAGE AGREEMENT; LIMITATION ON LIABILITY
GrandLuxe Rail' liability to the passenger is expressly limited by the Passage Agreement which should be read carefully and understood by each
passenger. Your acceptance or use of the ticket voucher, payment of the trip deposit and /or full fare, and /or boarding the train constitute your agreement to be bound by all of the terms and conditions
of the Passage Agreement.
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PASSAGE AGREEMENT
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GrandLuxe Rail Journeys, (formerly American Orient Express) Rail Expeditions
TERMS AND CONDITIONS OF PASSAGE AGREEMENT
"IMPORTANT NOTICE TO PASSENGERS; THIS PASSAGE AGREEMENT CONTAINS CERTAIN LIMITATIONS ON
LIABILITY, INCLUDING LIMITATIONS RESPECTING INJURY TO OR DEATH OF PASSENGERS, AND DAMAGE CLAIMS RELATING TO BAGGAGE. PLEASE READ ALL THESE TERMS AND CONDITIONS CAREFULLY. BY ACCEPTING THIS PASSAGE
AGREEMENT, BOARDING THE TRAIN AND PARTICIPATING IN TOUR ACTIVITIES, (MOTORCOACH, TRANSFERS, LODGING, DINING, ENTERTAINMENT, OR ANY OTHER ACTIVITY OR SERVICE INCLUDED WITH THIS TRIP.) ALL PASSENGERS AGREE
TO ACCEPT AND BE BOUND BY ALL OF ITS TERMS AND CONDITIONS."
THE TERMS AND CONDITIONS OF THIS PASSAGE AGREEMENT WITH THE CARRIER AS DEFINED HEREIN ARE AS FOLLOWS AND WILL GOVERN THE RIGHTS AND
RESPONSIBILITIES OF THE CARRIER AND ALL PASSENGERS EMBARKING ON THE TOUR PURSUANT TO THIS AGREEMENT.
1. DEFINITIONS.
- (a)
The words "Passage Agreement" as used herein, means a contract, which is provided by GrandLuxe Rail Journeys to each passenger.
(b)
The word "Passenger" as used herein, includes all persons including any minors traveling under this Passage Agreement, and each person's heirs and representatives. The acceptance of the Passage Agreement by a passenger will be deemed to be an undertaking and acknowledgment that he or she accepts on behalf of himself or herself and all other persons traveling under this Passage Agreement, and his or her and their heirs and representatives, that he or she and they accept and agree to all the conditions of agreement herein set out. The use of the singular herein will be deemed to include the plural where the context requires.
(c)
The word "carrier" as used herein, means GrandLuxe Rail Journeys and the tour named on the ticket coupon, her owners, charterers, managers and operators, any substituted or connecting tour activity, employees, agents, officers and crew of the tour.
(d)
The word "tour" as used herein, means any train and/or transportation, motorcoach, transfers, lodging, dining, entertainment, or any other activity or service operated or provided by the carrier on which the passenger may be traveling.
(e) As used herein, the term "baggage" means such baggage allowed aboard pursuant to the terms of this Passage Agreement which is placed in the passenger's cabin, and/or any such
baggage which has been stored in the train's baggage room, holds, or safe against receipt therefore at the request of the passenger.
- 2. IDENTIFICATION.
The name of the passenger, the tour, the departure date, the accommodations to be provided, the tour fare and the points of embarkation and final destination are as specified on this Passage Agreem
ent.
3. CARRIER'S DISCRETION. The "carrier" may at any time, without notice, cancel the tour, change or postpone the date or time of departure or arrival, change the point of
embarkation of final destination, shorten the tour or substitute transportation. In such instances, the passenger will have no claim against the carrier (whether for damages or a refund) for hotel or
meal charges, travel expenses or other loss, delay, inconvenience, disappointment or expense, whatsoever, in such circumstances, except as follows:
- (a)
If the "carrier" cancels the tour before it has started, carrier will refund the tour fare that the carrier has actually received; and not expended to accommodate the passenger.
(b) If
the scheduled departure date or time is delayed and as a result thereof the passenger is not otherwise accommodated on the tour, the carrier may arrange hotel accommodations and food at no additional
expense to the passenger for the duration of the delay.
(c) If the scheduled point of embarkation or final destination is changed, the carrier will arrange transportation to and from the
originally scheduled point.
(d) If the tour is shortened or terminated, the carrier, at it's option, will either make a proportionate refund of the tour fare, transfer the passenger to another
tour, or transfer the passenger to the point of final destination by other means. If the scheduled length of the tour is increased, the carrier will have no liability and the passenger will not be
entitled to any payment or compensation, including consequential damages.
- 4. PASSENGER WARRANTIES. The passenger warrants that he or she is physically and otherwise fit to
undertake the scheduled tour; that he or she has received all medical inoculations necessary for the tour; that he or she will at all times comply with the carriers rules and regulations and orders
and directions of the carriers, its officers and its medical staff; and that his or her conduct will not impair the safety of the tour or jeopardize or inconvenience other passengers.
5.
CARRIER'S FURTHER RIGHTS. Any train or other transportation, used for the tour, either before embarkation or at any times thereafter, may remain in a station, proceed by any route and deviate from
the advertised or intended route at any stage of the tour, and may proceed to and stay at any places whatsoever, one or more times, in any order, for loading or discharging fuel, stores, laborers,
stowaways, passengers, or members of the carrier's staff, for any purpose whatsoever that the carrier or officers may deem advisable. Any such procedure will be considered not to be a deviation but
within the tour herein intended as fully as if specifically described herein. The above mentioned provisions are not to be considered as restricted by any words of this Passage Agreement whether
written, stamped or printed. The train or other transportation may adjust or go on ways before or after commencement of the tour and may tow or be towed, and deviate for the purpose of saving life or
property. If the performance of the proposed tour is hindered or prevented (or in the opinion of carrier is likely to be hindered or prevented) by war, hostilities, blockage, labor contracts,
weather, insurrections, disturbances, on board or on land, restraint of any Governmental Authority, breakdown of equipment, congestions, or any other cause whatsoever, or if the carrier, proceeding
to, attempting to enter, or entering or remaining at any point may expose the tour to risk of loss or damage, or be likely to delay the tour, the passenger and his or her baggage may be landed at any
point or place at which the tour may call, in which event the provisions of paragraph number 3 will apply.
6. GENERAL LIMITATIONS ON CARRIER'S LIABILITY. The carrier will not be liable for
loss, death, delay, injury or illness to any passenger, or loss, damage or delay to passenger's baggage, arising from: act of God; public enemy; governmental restraint; riots; strikes; lockouts;
labor trouble, epidemic; civil disturbances; perils of the rails, fuel shortages or increase in fuel cost; collision; stranding; fire; theft; crime by any person; fault in errors in navigation;
explosions; failure or defect in machinery or appurtenances, equipment, furnishings, supplies or any defect of the carrier's premises, fault or neglect of carrier, officers or members of the crew,
agents, servants, independent contractors; the quality, nature or consequences of medical or surgical treatment; any loss, damage or delay arising from inherent defect, or vice or quality of the
passenger's baggage or from the insufficiency, inadequacy or absence of baggage marks or of address or description of such baggage; any loss or damage caused by delay in, or prevention of departing,
prolongation of the tour, deviation or stoppage in transit, or from any calls at points or variations from the scheduled or regular course of the tour permitted by this Passage Agreement; seizure of
the tour under legal process; any act, omission, fault or negligence of this passenger or any other passenger; or any other cause or circumstances beyond the control of the carrier, whether or not of
the kind list herein.
The provisions of the Clause 6 will extend to each of the independent contractors (including caterers and concessionaires) as well as the servants and agents of the carrier
as defined in Clause 1, and for this purpose will be deemed to constitute a contract entered into between the passenger and the carrier on behave of all persons who are its servants or agents from
time to time, and all such persons will, to this extent, be deemed to be parties to this Passage Agreement.
7. BAGGAGE. The passenger expressly assumes all risk of loss with respect to the
passenger's baggage and personnel belongings, while such are in the passenger's control.
8. THIRD PARTY PROVIDERS.
Carrier is not liable for services or supplies provided by the carrier's independent contractors including but not limited to physician, paramedic, nurse, or other persons giving service or providing to the passengers. Passengers may be charged for additional professional and non-professional services which they request.
9. PASSENGER DETENTION. If any passenger is detained on board the tour or elsewhere at any time because of quarantine, illness or other cause, all expense and losses incurred in connection
with such detention will be for passenger's account. Passengers carried on the tour beyond final destination for any reason without fault of the carrier will pay for additional costs. Should it
become necessary, in the sole judgement of the carrier, to transfer the passenger for medical reasons, the cost of such transfer will be borne by the passenger.
10. PRE-DISEMBARKATION RESPONSIBILITY. If the passenger terminates stay on the tour prior to the end of the tour for any reason including, but not limited to, personal, medical or business
reasons, the carrier will not be required to refund any unused portion of the tour.
11. INDEMNIFICATION. The passenger hereby indemnifies the carrier for all penalties, fines, charges,
losses or damages of nature incurred or imposed upon the carrier by virtue of any act, negligence or violence of law by the passenger.
12. HEALTH CONSIDERATIONS. All passengers, including
those who are physically challenged or require wheelchairs or other equipment, are required to advise carrier in writing, at or prior to the time a tour is booked, of any physical, emotional or
mental condition which may require professional attention during the tour. The carrier requires that the passengers using wheelchairs and needing assistance from other persons to manage these
wheelchairs, travel with someone who is able to assist them, both on land and on the tour. Decisions made by the carrier regarding passenger safety will be binding in all instances. Physically
challenged passengers must bring and be responsible for all facilities related to their condition. All pregnant passengers are required to obtain a certificate of fitness from their physician.
13. SECURITY PROVISIONS. The passenger, in the interest of domestic and international security and in the interest of the convenience of other passengers, agrees and hereby consents to a reasonable
search being made of the passenger's person, baggage or other property, and to the removal or confiscation of any object which may, in the opinion of the carrier, impair the safety of the tour or
inconvenience other passengers, or violate the laws of any applicable authority relative to the possession and/or transportation of non-prescription narcotics, controlled substances or any other
illegal commodity of any nature.
14. CLAIMS.
- (a) All claims for injury or death must be received in writing by AOE within six months after the
occurrence. Any related lawsuit must be commenced within one year after the injury or death occurs. All other claims must be received in writing by AOE within 30 days after the incident occurs.
Failure to comply with these terms will completely bar any such claim or suit.
(b) It is agreed between the passenger and AOE that any claim of lawsuit whatsoever arising under, in connection with
or incident to this Passenger Agreement will be filed in the State of Oregon , U.S.A. to the exclusion of the Courts of any other county, state or country.
(c) All claims relating to death or personal injury will be governed by the terms and conditions of this Passage Agreement.
- 15. MISCELLANEOUS.
The illegality or invalidity of any paragraph, clause or provision of this Passage Agreement shall not affect or invalidate any other paragraph, clause, or provision thereof. All titles set forth in this Passage Agreement are for convenience only and have no separate meaning or effect.
16. ACCEPTANCE. Your acceptance or use of the ticket voucher, payment of trip deposit, and payment of full fare constitutes agreement to these Passage Agreement terms and conditions. Any/all
passengers should read and understand this Passage Agreement before partaking in an AOE packaged rail tour.
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For more information call us at 1-800-298-9229
or click below and fill out our information request form.
Information Request Form
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All Points Travel
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